Privacy Policy

At Atlas White, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.atlaswhite.ca, contact us, or engage with our home renovation services in Edmonton, Alberta, and surrounding areas.

 

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Personal information means any information about an identifiable individual, such as your name, contact details, or payment information. This policy does not apply to third-party websites linked from our site.
If you have any questions about this Privacy Policy, please contact our Privacy Officer at the details provided below.

Information We Collect
We collect information in two main ways: voluntarily provided and automatically collected.

Voluntarily Provided Information
This includes information you provide when:

• Filling out contact forms for renovation quotes or consultations.

• Subscribing to our newsletter.

• Making a payment or booking a service.

• Communicating with us via email, phone, or social media.

Examples include:

• Name and contact details (email, phone, address).

• Project details (e.g., renovation preferences).

• Payment information (e.g., credit card details, processed securely).

Automatically Collected Information
When you visit our website, we may collect:

• Log data: IP address, browser type, pages visited, time and date of visit.

• Device data: Device type, operating system.

• Cookies and tracking technologies: To improve site functionality and analyze usage.

We do not collect sensitive information (e.g., health data) unless directly relevant to a service, and only with your consent.

How We Use Your Information
We use your information for legitimate business purposes, including:

• Providing renovation services, quotes, and consultations.

• Communicating about your inquiries, projects, or updates.

• Processing payments and managing accounts.

• Improving our website and services through analytics.

• Sending marketing communications (e.g., newsletters), but only with your consent, which you can withdraw at any time.

• Complying with legal obligations.

We will not use your information for purposes incompatible with those stated without your consent.

Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, such as remembering preferences or analyzing traffic. Cookies are small files stored on your device.
Types we use:
Essential cookies: For site functionality.

• Analytics cookies: To understand usage (e.g., Google Analytics).

• You can manage cookies via your browser settings.

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Disclosure of Your Information
We may share your information with:

• Service providers (e.g., payment processors, contractors for project execution).

• Business partners (e.g., suppliers for materials).

• Legal authorities if required by law.

We do not sell your personal information. Any sharing is limited to what's necessary and under strict confidentiality agreements. International transfers (if any) will comply with PIPEDA safeguards.

Security of Your Information
We implement reasonable security measures, such as encryption and access controls, to protect your information from loss, misuse, or unauthorized access. However, no system is completely secure, so we cannot guarantee absolute protection.

How Long We Keep Your Information
We retain your information only as long as necessary for the purposes outlined, or as required by law (e.g., financial records for 7 years). After that, we securely delete or anonymize it.

Your Rights Under PIPEDA
You have the right to:

• Access the personal information we hold about you.

• Request corrections if inaccurate or incomplete.

• Withdraw consent for certain uses (e.g., marketing), which may limit our services.

• Complain to the Office of the Privacy Commissioner of Canada if needed.

To exercise these rights, contact us below. We will respond within 30 days. A nominal fee may apply for access requests.

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Changes to This Policy
We may update this policy to reflect changes in our practices or laws. Significant changes will be notified via email or our website. Continued use of our site after changes constitutes acceptance.

Contact Us

For privacy inquiries, access requests, or complaints, contact:

Privacy Officer
Atlas White
Email: privacy@atlaswhite.ca
Phone: 780-800-3875
We are accountable for the personal information under our control and will investigate any complaints promptly.